After years of delays, Amtrak has finally rolled out its next-generation Acela trains along the busy Northeast Corridor, bringing a much-needed upgrade to U.S. rail travel. These new trains, built by French manufacturer Alstom at its Hornell, New York facility, represent a significant step forward for Amtrak, historically lagging behind rail operators in Asia and Europe. The upgraded cars can reach speeds of up to 160 mph with 20% improved energy efficiency.
First Impressions: Lounge and Boarding
The experience begins with the Metropolitan Lounge at New York’s Moynihan Train Hall. Accessible to first-class passengers or via a $50 day pass (compared to $35 for other Amtrak lounges), the lounge offers a peaceful pre-departure experience. Highlights include a terrace overlooking the hall, complimentary food and drinks (think breakfast sandwiches, muffins, La Colombe coffee, and even wine), and separate boarding access for first-class travelers. However, boarding itself can be chaotic, as the author’s experience showed, due to the need to accommodate passengers with mobility devices.
Inside the NextGen Cars: First Class Experience
The first-class cabins feature a 1-2 seating configuration with an impressive 42-inch pitch. Seats include leg rests, sliding adjustments (though limited recline), and integrated power outlets. While the seats are currently firm, they are expected to become more comfortable with use. The cabin is equipped with retractable window shades, overhead storage, and digital signage. Bathrooms have been improved with touchless controls, though maintaining cleanliness will be an ongoing challenge.
Dining and Amenities Onboard
Meal service is surprisingly available even on short routes like New York to Philadelphia. Passengers in first class can choose from options like seasonal fruit, omelets, quiches, or cheese and fruit plates. The onboard cafe car offers grab-and-go options and hot meals at reasonable prices (around $5 to $15). Wi-Fi is fast and reliable, allowing for seamless connectivity throughout the journey. The train reached speeds of 163 mph during testing, with engineers aiming for 186 mph once infrastructure upgrades are complete.
Business Class: A Comfortable Alternative
Business class offers a 2-2 seating layout with 38 inches of pitch. Seats are similar to those in first class, featuring sliding adjustments, reading lights, and power outlets. Passengers can access the cafe car for snacks and meals. Overall, business class provides a comfortable and convenient option for travelers seeking an upgrade from standard seating.
Booking and Potential Issues
Currently, only five of the 28 planned train sets are in service, making booking a NextGen train a matter of luck. Passengers must specifically look for the “NextGen” label during booking, which is available only in business or first class. Prices vary, but the author secured a round-trip business class ticket between New York and Philadelphia for $136. However, Amtrak reserves the right to swap out trains without notice, so passengers should be prepared for potential substitutions.
Final Thoughts
The new Acela trains mark a significant improvement in Amtrak service. The enhanced comfort, speed, and amenities make rail travel along the Northeast Corridor more appealing than ever. The success of these trains hinges on continued infrastructure investments and, ideally, more accessible pricing. These new cars are a step in the right direction, but Amtrak must prioritize affordability to encourage broader adoption.
